Reservations made require 50% payment in 7 days with the balance payable 30 days prior to arrival. For bookings made within 30 days of arrival the full amount is due within 7 days. Bookings will be immediately cancelled without notice if no payment is received.
Cheques should be made payable to:
Altitude Accommodation Services
P.O.Box 247 Bright Vic 3741.
We accept credit cards - Visa, MasterCard & Bankcard
*Credit card transactions subject to $15.00 charge.
ACC : Altitude Accommodation
BSB: 013 545
Account #: 200 356 976
If notice of cancellation is received in writing one calendar month or more prior to arrival date, the total cost less 15% will be refunded. If less than one calendar months notice is given, ALL MONIES PAID ARE FORFEITED. No other refund will be made except as described below.
Hotham offers some of the most reliable skiing in Australia, however all skiers know that Mother Nature can be fickle. If, due to lack of snow, there are less than 3 lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Hotham 2 days prior to the check in date of your snow holiday, you may choose to receive a credit or full refund on all pre-paid accommodation and lift company products. If you decide to wait less than 2 days
before your check in date to see if further lifts open, the credit or refund will be granted based on the number of lifts operational due to lack of snow on the day you request a refund. You may not cancel your holiday on the check in date. This snow guarantee only applies if a lift cannot be opened due to a lack of snow on the major trail it services. The guarantee does not apply if lifts are on windhold ie. not able to be opened due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
*Note: Not all properties are covered by the no snow guarantee. Please contact AAS to clarify.
Persons booking accommodation are responsible for any loss or damage to it. A credit card imprint is required on arrival as a security deposit. Major credit cards are accepted - Visa, MasterCard & Bankcard. This will be destroyed 14 days after your departure provided the property is left in a clean, tidy and undamaged condition. The property key will not be given to guests until the Security Deposit is processed.
Checkout is strictly 10.00am.
Sheets & Pillowslips (not doona covers) to be placed in a bundle in the bathroom.
All dishes to be washed and put away (Please allow time for the dishwasher to finish cycle) $50.00 will be deducted from the bond if not completed.
All rubbish to be placed in the external garbage sheds/bins provided for your property.
Please consider your neighbours. The apartments are family style and although we want you to enjoy your stay we ask that noise be kept to a minimum. Excessive noise may incur a charge on your bond.
Smoking is not allowed in any apartment. If guests smoke in an apartment they are liable for a minimum charge of $250.00 to cover carpet steam cleaning and deodorizing.
Check in time is from 4.00pm.
Check out is STRICTLY 10.00am. There will be no refund for early checkout. A late checkout fee will apply if the property is not vacated prior to or at this time.
Once your booking is confirmed, amendments may incur an amendment fee at $100 per amendment.
*Travel insurance is HIGHLY recommended.